Frequently Asked Questions

Q. What makes USI Rental Specialties different from other insurance brokers?

A. Having specialized in the Rental Industry for over 40 years and having the strongest insurance carrier partner, Travelers, for over 25 years sets USI Rental Specialties apart. All aspects of our program from Underwriting and Agents to Claims and Risk Control are focused with protecting rental operations.

Q. Aren't all policies alike?

A. No, and it is sometimes difficult to see the differences if you are just looking at a proposal to really understand how they differ. Rental operations have unique exposures and coverages and insurance companies have many ways of tailoring coverages that are most important to a rental store. That is why working directly with a USI Rental Specialties agent is so important to make sure you are maximizing all of your insurance dollars on the coverage's you truly need.

Q. Who handles my claims?

A. Travelers has been the insurance carrier partner for the USI Rental Specialties program for over 25 years. With over 13,000 employees across the country, Travelers knowledgeable, highly-trained claim professionals handle all aspects of your loss.  Employee-staffed claim reporting hotlines are open 24hours a day, 7 days a week, to make sure we are there to help our customers wherever and whenever losses occur.

Q. Do you have an agent in my area?

A. USI Rental Specialties has experienced agents throughout the country. We are committed to having a team of agents who are 100% dedicated to the rental industry and we do not subcontract out to agencies to represent our program. Our agents know the rental industry, live and work in your community and are active in the business and in their local association chapters.

Q. How can I save money on my insurance?

A. By implementing Safety & Risk Control measures you can gain more control over your potential for losses and reduce your claims. Working closely with your USI Rental Specialties agent you'll not only better manage your premiums though our tailored coverages, you will also find numerous complimentary safety and training programs that are especially designed for you by Travelers Risk Control.